Fehlermeldung bei Installation UNTIS 2017

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MichaelR
Beiträge: 20
Registriert: 27. Februar 2013, 16:22

Fehlermeldung bei Installation UNTIS 2017

Beitrag von MichaelR » 27. Juli 2016, 07:48

Hallo,

wir versuchen gerade auf einem Laptop UNTIS 2017 zu installieren. Nach kurzer Anfangsinstallation stockt diese und bringt die Fehlermeldung, dass das MS C++ Redistributable ... die Fehlermeldung 1307 zurückliefert und man den Support kontaktieren solle....

Was tun?

Danke, Grüße
Michael R.

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me
Untis GmbH
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Registriert: 12. September 2012, 14:56
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Re: Fehlermeldung bei Installation UNTIS 2017

Beitrag von me » 27. Juli 2016, 09:24

Hallo,

diese Meldung kommt zB auf Windows Vista oder Windows 7 Rechnern, welche nicht auf dem aktuellsten Updatestand sind.
Auf der Downloadseite unserer Setup Datei können Sie sich die entsprechende C++ Installation auch seperat herunterladen.

mfg, ME
Michaela Escuyer
Untis GmbH

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GES
Beiträge: 179
Registriert: 18. Juli 2007, 18:04

Re: Fehlermeldung bei Installation UNTIS 2017

Beitrag von GES » 1. August 2016, 11:55

Auf diesem Rechner läuft Vista (32bit) in Version 6.0.6002. Die Installation von Untis hängt sich auf beim Schritt,
Dekomprimiere: C:\Users\Media\AppData\Local\Temp\VC_redist.x86.exe... 100%
Installiere Microsoft Visual C++ 2015 Redistributable Package...

Auch ein manueller Download von MS für Vista 32bit bricht mit Fehlermeldungen ab.

Wenn man das Setup (wusa.exe) im Taskmanager beendet, lässt sich Untis zwar installieren,
aber der Versuch, das Programm zu starten, meldet eine fehlende DLL:
-> api-ms-win-crt-runtime-l1-1-0.dll

Ich schau mal, ob es die direkt als DL gibt, sitze schon eine Stunde an der Installation...

Nein, die Protokolldatei der Fehlerhaften installation sieht aus wie folgt:

Code: Alles auswählen

[1208:09E4][2016-08-01T12:00:09]i001: Burn v3.7.3813.0, Windows v6.0 (Build 6002: Service Pack 2), path: C:\Users\Media\Downloads\vc_redist.x86.exe, cmdline: ''
[1208:09E4][2016-08-01T12:00:10]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Media\AppData\Local\Temp\dd_vcredist_x86_20160801120010.log'
[1208:09E4][2016-08-01T12:00:10]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Media\Downloads\vc_redist.x86.exe'
[1208:09E4][2016-08-01T12:00:10]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Media\Downloads\'
[1208:09E4][2016-08-01T12:00:10]i100: Detect begin, 10 packages
[1208:09E4][2016-08-01T12:00:10]i000: File search: windows_uCRT_DetectKey, did not find path: C:\Windows\system32\ucrtbase.dll
[1208:09E4][2016-08-01T12:00:10]i000: File search: windows_uCRT_DetectKeyExists, did not find path: C:\Windows\system32\ucrtbase.dll
[1208:09E4][2016-08-01T12:00:10]i000: Setting numeric variable 'windows_uCRT_DetectKeyExists' to value 0
[1208:09E4][2016-08-01T12:00:10]i052: Condition '(VersionNT = v6.3 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[1208:09E4][2016-08-01T12:00:10]i052: Condition '(VersionNT = v6.3 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[1208:09E4][2016-08-01T12:00:10]i052: Condition '(VersionNT = v6.2 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[1208:09E4][2016-08-01T12:00:10]i052: Condition '(VersionNT = v6.2 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[1208:09E4][2016-08-01T12:00:10]i052: Condition '(VersionNT = v6.1 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[1208:09E4][2016-08-01T12:00:10]i052: Condition '(VersionNT = v6.1 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[1208:09E4][2016-08-01T12:00:10]i052: Condition '(VersionNT = v6.0 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[1208:09E4][2016-08-01T12:00:10]i052: Condition '(VersionNT = v6.0 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[1208:09E4][2016-08-01T12:00:10]i101: Detected package: vcRuntimeMinimum_x86, state: Present, cached: Complete
[1208:09E4][2016-08-01T12:00:10]i101: Detected package: vcRuntimeAdditional_x86, state: Present, cached: Complete
[1208:09E4][2016-08-01T12:00:10]i101: Detected package: Windows81_x86, state: Absent, cached: None
[1208:09E4][2016-08-01T12:00:10]i101: Detected package: Windows81_x64, state: Absent, cached: None
[1208:09E4][2016-08-01T12:00:10]i101: Detected package: Windows8_x86, state: Absent, cached: None
[1208:09E4][2016-08-01T12:00:10]i101: Detected package: Windows8_x64, state: Absent, cached: None
[1208:09E4][2016-08-01T12:00:10]i101: Detected package: Windows7_MSU_x86, state: Absent, cached: None
[1208:09E4][2016-08-01T12:00:10]i101: Detected package: Windows7_MSU_x64, state: Absent, cached: None
[1208:09E4][2016-08-01T12:00:10]i101: Detected package: WindowsVista_MSU_x86, state: Absent, cached: Complete
[1208:09E4][2016-08-01T12:00:10]i101: Detected package: WindowsVista_MSU_x64, state: Absent, cached: None
[1208:09E4][2016-08-01T12:00:10]i052: Condition 'VersionNT >= v6.0 OR (VersionNT = v5.1 AND ServicePackLevel >= 2) OR (VersionNT = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
[1208:09E4][2016-08-01T12:00:10]i199: Detect complete, result: 0x0
[1208:09E4][2016-08-01T12:00:15]i200: Plan begin, 10 packages, action: Repair
[1208:09E4][2016-08-01T12:00:15]i000: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x86' to value 'C:\Users\Media\AppData\Local\Temp\dd_vcredist_x86_20160801120010_000_vcRuntimeMinimum_x86.log'
[1208:09E4][2016-08-01T12:00:15]i000: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x86' to value 'C:\Users\Media\AppData\Local\Temp\dd_vcredist_x86_20160801120010_001_vcRuntimeAdditional_x86.log'
[1208:09E4][2016-08-01T12:00:15]i052: Condition 'VersionNT = v6.3 AND NOT VersionNT64' evaluates to false.
[1208:09E4][2016-08-01T12:00:15]w321: Skipping dependency registration on package with no dependency providers: Windows81_x86
[1208:09E4][2016-08-01T12:00:15]i052: Condition 'VersionNT = v6.3 AND VersionNT64' evaluates to false.
[1208:09E4][2016-08-01T12:00:15]w321: Skipping dependency registration on package with no dependency providers: Windows81_x64
[1208:09E4][2016-08-01T12:00:15]i052: Condition 'VersionNT = v6.2 AND NOT VersionNT64' evaluates to false.
[1208:09E4][2016-08-01T12:00:15]w321: Skipping dependency registration on package with no dependency providers: Windows8_x86
[1208:09E4][2016-08-01T12:00:15]i052: Condition 'VersionNT = v6.2 AND VersionNT64' evaluates to false.
[1208:09E4][2016-08-01T12:00:15]w321: Skipping dependency registration on package with no dependency providers: Windows8_x64
[1208:09E4][2016-08-01T12:00:15]i052: Condition 'VersionNT = v6.1 AND NOT VersionNT64' evaluates to false.
[1208:09E4][2016-08-01T12:00:15]w321: Skipping dependency registration on package with no dependency providers: Windows7_MSU_x86
[1208:09E4][2016-08-01T12:00:15]i052: Condition 'VersionNT = v6.1 AND VersionNT64' evaluates to false.
[1208:09E4][2016-08-01T12:00:15]w321: Skipping dependency registration on package with no dependency providers: Windows7_MSU_x64
[1208:09E4][2016-08-01T12:00:15]i052: Condition 'VersionNT = v6.0 AND NOT VersionNT64' evaluates to true.
[1208:09E4][2016-08-01T12:00:15]w321: Skipping dependency registration on package with no dependency providers: WindowsVista_MSU_x86
[1208:09E4][2016-08-01T12:00:15]i052: Condition 'VersionNT = v6.0 AND VersionNT64' evaluates to false.
[1208:09E4][2016-08-01T12:00:15]w321: Skipping dependency registration on package with no dependency providers: WindowsVista_MSU_x64
[1208:09E4][2016-08-01T12:00:15]i201: Planned package: vcRuntimeMinimum_x86, state: Present, default requested: Repair, ba requested: Repair, execute: Repair, rollback: None, cache: No, uncache: No, dependency: Register
[1208:09E4][2016-08-01T12:00:15]i201: Planned package: vcRuntimeAdditional_x86, state: Present, default requested: Repair, ba requested: Repair, execute: Repair, rollback: None, cache: No, uncache: No, dependency: Register
[1208:09E4][2016-08-01T12:00:15]i201: Planned package: Windows81_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1208:09E4][2016-08-01T12:00:15]i201: Planned package: Windows81_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1208:09E4][2016-08-01T12:00:15]i201: Planned package: Windows8_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1208:09E4][2016-08-01T12:00:15]i201: Planned package: Windows8_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1208:09E4][2016-08-01T12:00:15]i201: Planned package: Windows7_MSU_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1208:09E4][2016-08-01T12:00:15]i201: Planned package: Windows7_MSU_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1208:09E4][2016-08-01T12:00:15]i201: Planned package: WindowsVista_MSU_x86, state: Absent, default requested: Repair, ba requested: Repair, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[1208:09E4][2016-08-01T12:00:15]i201: Planned package: WindowsVista_MSU_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1208:09E4][2016-08-01T12:00:15]i299: Plan complete, result: 0x0
[1208:09E4][2016-08-01T12:00:15]i300: Apply begin
[12AC:1488][2016-08-01T12:00:22]i360: Creating a system restore point.
[12AC:1488][2016-08-01T12:00:34]i361: Created a system restore point.
[12AC:1488][2016-08-01T12:00:34]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23daf363-3020-4059-b3ae-dc4ad39fed19}, resume: Active, restart initiated: No, disable resume: No
[12AC:02B0][2016-08-01T12:00:34]i304: Verified existing payload: vcRuntimeMinimum_x86 at path: C:\ProgramData\Package Cache\{65AD78AD-D23D-3A1E-9305-3AE65CD522C2}v14.0.23506\packages\vcRuntimeMinimum_x86\vc_runtimeMinimum_x86.msi.
[12AC:02B0][2016-08-01T12:00:34]i304: Verified existing payload: cab54A5CABBE7274D8A22EB58060AAB7623 at path: C:\ProgramData\Package Cache\{65AD78AD-D23D-3A1E-9305-3AE65CD522C2}v14.0.23506\packages\vcRuntimeMinimum_x86\cab1.cab.
[12AC:02B0][2016-08-01T12:00:35]i304: Verified existing payload: vcRuntimeAdditional_x86 at path: C:\ProgramData\Package Cache\{1045AB6F-6151-3634-8C2C-EE308AA1A6A7}v14.0.23506\packages\vcRuntimeAdditional_x86\vc_runtimeAdditional_x86.msi.
[12AC:02B0][2016-08-01T12:00:35]i304: Verified existing payload: cabB3E1576D1FEFBB979E13B1A5379E0B16 at path: C:\ProgramData\Package Cache\{1045AB6F-6151-3634-8C2C-EE308AA1A6A7}v14.0.23506\packages\vcRuntimeAdditional_x86\cab1.cab.
[12AC:02B0][2016-08-01T12:00:35]i304: Verified existing payload: WindowsVista_MSU_x86 at path: C:\ProgramData\Package Cache\38A521378445B34BD222FA354D2D5059707285A6\packages\Patch\x86\Windows6.0-KB2999226-x86.msu.
[12AC:1488][2016-08-01T12:00:35]i301: Applying execute package: vcRuntimeMinimum_x86, action: Repair, path: C:\ProgramData\Package Cache\{65AD78AD-D23D-3A1E-9305-3AE65CD522C2}v14.0.23506\packages\vcRuntimeMinimum_x86\vc_runtimeMinimum_x86.msi, arguments: ' MSIFASTINSTALL="7" NOVSUI="1"'
[1208:09E4][2016-08-01T12:00:39]i319: Applied execute package: vcRuntimeMinimum_x86, result: 0x0, restart: None
[12AC:1488][2016-08-01T12:00:39]i325: Registering dependency: {23daf363-3020-4059-b3ae-dc4ad39fed19} on package provider: Microsoft.VS.VC_RuntimeMinimumVSU_x86,v14, package: vcRuntimeMinimum_x86
[12AC:1488][2016-08-01T12:00:39]i301: Applying execute package: vcRuntimeAdditional_x86, action: Repair, path: C:\ProgramData\Package Cache\{1045AB6F-6151-3634-8C2C-EE308AA1A6A7}v14.0.23506\packages\vcRuntimeAdditional_x86\vc_runtimeAdditional_x86.msi, arguments: ' MSIFASTINSTALL="7" NOVSUI="1"'
[1208:09E4][2016-08-01T12:00:47]i319: Applied execute package: vcRuntimeAdditional_x86, result: 0x0, restart: None
[12AC:1488][2016-08-01T12:00:47]i325: Registering dependency: {23daf363-3020-4059-b3ae-dc4ad39fed19} on package provider: Microsoft.VS.VC_RuntimeAdditionalVSU_x86,v14, package: vcRuntimeAdditional_x86
[12AC:1488][2016-08-01T12:00:47]i301: Applying execute package: WindowsVista_MSU_x86, action: Install, path: C:\ProgramData\Package Cache\38A521378445B34BD222FA354D2D5059707285A6\packages\Patch\x86\Windows6.0-KB2999226-x86.msu, arguments: '"C:\Windows\system32\wusa.exe" "C:\ProgramData\Package Cache\38A521378445B34BD222FA354D2D5059707285A6\packages\Patch\x86\Windows6.0-KB2999226-x86.msu" /quiet /norestart'
[12AC:1488][2016-08-01T12:01:48]e000: Error 0x8024800c: Failed to execute MSU package.
[1208:09E4][2016-08-01T12:01:48]e000: Error 0x8024800c: Failed to configure per-machine MSU package.
[1208:09E4][2016-08-01T12:01:48]i319: Applied execute package: WindowsVista_MSU_x86, result: 0x8024800c, restart: None
[1208:09E4][2016-08-01T12:01:48]e000: Error 0x8024800c: Failed to execute MSU package.
[12AC:1488][2016-08-01T12:01:48]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23daf363-3020-4059-b3ae-dc4ad39fed19}, resume: ARP, restart: None, disable resume: No
[12AC:1488][2016-08-01T12:01:48]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23daf363-3020-4059-b3ae-dc4ad39fed19}, resume: ARP, restart initiated: No, disable resume: No
[1208:09E4][2016-08-01T12:01:48]i399: Apply complete, result: 0x8024800c, restart: None, ba requested restart:  No

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GES
Beiträge: 179
Registriert: 18. Juli 2007, 18:04

Re: Fehlermeldung bei Installation UNTIS 2017

Beitrag von GES » 1. August 2016, 13:26

Hallo, ich habe nun Untis zum Laufen gebracht.

Es fehlte wohl auch noch eine UART-Datei (C runtime), die automatische WUSA-Installation
funktionierte nicht, so habe ich in der CMD-Line das Paket installiert:

Code: Alles auswählen


C:\Users\Media>expand -f:* Downloads\Windows6.0-KB2999226-x86.msu %TEMP%
Microsoft (R) Dateiexpansionsprogramm  Version 6.0.6001.18000
Copyright (C) Microsoft Corporation. Alle Rechte vorbehalten.

C:\Users\Media\AppData\Local\Temp\WSUSSCAN.cab wird zur Extrahierungswarteschlange hinzugefügt
C:\Users\Media\AppData\Local\Temp\Windows6.0-KB2999226-x86.cab wird zur Extrahierungswarteschlange hinzugefügt
C:\Users\Media\AppData\Local\Temp\Windows6.0-KB2999226-x86-pkgProperties.txt wird zur Extrahierungswarteschlange hinzugefügt
C:\Users\Media\AppData\Local\Temp\Windows6.0-KB2999226-x86.xml wird zur Extrahierungswarteschlange hinzugefügt

Dateien werden erweitert ....

Erweitern der Dateien ist abgeschlossen ...
4 Dateien insgesamt

C:\Users\Media>pkgmgr.exe /n:%TEMP%\Windows6.0-KB2999226-X86.xml

Anschließend habe ich VC++ Redistributable Version 2013 (!) installieren können. Dann lief auch Untis.

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GES
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Registriert: 18. Juli 2007, 18:04

Re: Fehlermeldung bei Installation UNTIS 2017

Beitrag von GES » 22. August 2016, 16:44

Haben nur wird diese Probleme?

Bin als Administrator an einem W7-PC und versuche seit 1 Stunde Untis 2017 zu installieren.
Letze Fehlermeldung:

Die Installation von Microsoft Visual C++ Redistributable Packeage lieferte 3 zurück.

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